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OSF MyChart Frequently Asked Questions


General
What is OSF MyChart?
Is a mobile app available for OSF MyChart?
Is OSF MyChart offered in all OSF HealthCare facilities?
Who do I contact if I have questions about OSF MyChart?
What is OSF OnCall?
Enrollment
Is there a fee to use OSF MyChart?
How do I sign up?
Is my access code my user ID or password?
My activation code does not work. What should I do?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
Your Medical Record
What is your privacy policy?
When can I see my test results in OSF MyChart?
Why are certain test results not shared electronically via OSF MyChart?
If some of my health information on OSF MyChart is not correct, what should I do?
If I send a message to someone via OSF MyChart, when can I expect a reply?
Can I download a copy of my medical record?
Can I update my allergies and medications?
Can I view my hospital visit information?
Can I view my upcoming tests and procedures?
OSF MyChart For My Family
Can I view a family member's health record in OSF MyChart?
Can I ask questions regarding a family member from my OSF MyChart account?
Can my spouse and I share one OSF MyChart account?
After I Have Enrolled
Where can I update my personal information (e.g., home address, e-mail or change my password)?
How do I sign up for e-mail or text message notifications to let me know when I have new information in OSF MyChart?
Technical
How is OSF MyChart secure?
I forgot my username or password. What should I do?
I was logged out of OSF MyChart. What happened?
What do I need to use OSF MyChart?

What is OSF MyChart?

OSF MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With OSF MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the OSF MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is a mobile app available for OSF MyChart?

Yes! For mobile devices (tablets or phones), we recommend using our free app. This app offers true mobility, flexibility, instant access, and convenience to the most frequently used features of OSF MyChart. Even more features will be available in the future! Download on iOS or Android.

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Is OSF MyChart offered in all OSF HealthCare facilities?

Yes, OSF MyChart is available in all OSF HealthCare facilities.

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Who do I contact if I have questions about OSF MyChart?

You may contact our OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325) with any questions.

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What is OSF OnCall?

OSF OnCall is a virtual urgent care clinic that allows patients to access a provider anytime of the day or night, using a smartphone, computer or tablet. Providers can diagnose and treat a number of minor illnesses and even prescribe medication, if appropriate. Learn more at www.osfoncall.org.

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Is there a fee to use OSF MyChart?

OSF MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to sign up for an OSF MyChart account can sign up online by clicking on the "Sign Up" button. If you sign up online, a code will be e-mailed to you. This code will enable you to login and create your own user ID and password. Patients can also get an OSF MyChart activation code from their doctor's office or after a hospital visit. If you already have an activation code, you can click on "Activate My Account" within the Sign Up screen to complete the registration process.

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Is my access code my user ID or password?

No, your access code is not your OSF MyChart ID or password. You will use this code only once to log into OSF MyChart for the first time. The access code will expire after you have used it to enroll or after 45 days. When you log into OSF MyChart the first time, you will be asked to create your own unique OSF MyChart ID and password.

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My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. You may call our OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325) for assistance.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

You may call our OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325). After we verify your information, we will send a new code to you.

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What is your Privacy Policy?

OSF MyChart is owned and operated by OSF HealthCare and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by OSF MyChart. Review our privacy policy in detail.

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When can I see my test results in OSF MyChart?

Your test results are released to your OSF MyChart account after your physician has received them. This is generally within 3 days. Please note, some tests require more than 3 days to complete.

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Why are certain test results not shared electronically via OSF MyChart?

Your provider is able to determine which types of test results are able to be accessed through OSF MyChart. Further, tests of a very sensitive nature are not released to OSF MyChart.

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If some of my health information on OSF MyChart is not correct, what should I do?

Your OSF MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to someone via OSF MyChart, when can I expect a reply?

You will generally receive an answer by the end of the next business day. OSF MyChart is NOT to be used for urgent needs. For medical emergencies, please dial 911 or go to the nearest emergency room.

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Can I download a copy of my medical record?

Yes, you can download a copy of a portion of your medical record. Once you have signed up, please see "Share my Record" under the "Profile" menu for more information.

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Can I update my allergies and medications?

Yes, you can make changes to both your allergies and medications. These lists are found under "Health Summary" in the "Health" menu. Your doctor's office will review your request during your next visit before making the change.

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Can I view my hospital visit information?

Yes. After you are discharged, or upon completion of your visit, you will be able to view some information from your hospital visit, including test results and your discharge instructions.

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Can I view my upcoming tests and procedures?

Yes, you can view your upcoming tests and procedures by clicking on "Upcoming Tests and Procedures" under the "Health" menu. You'll be able to view all of your lab and procedure orders, along with the expected date, expiration date, order comments, and number of tests remaining - if applicable.

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Can I view a family member's health record in OSF MyChart?

Yes, you can. This is called proxy access and allows a parent (or legal guardian) to log into their personal OSF MyChart account and connect to information regarding their family member. Child proxy access is available, as well as adult-to-adult proxy access. Once you log in, please visit "Request Family Access" under the "Messaging" menu for more information.

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Can I ask questions regarding a family member from my OSF MyChart account?

OSF MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. You can, however, use proxy access (see above) to access that family member's account and send a message on their behalf.

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Can my spouse and I share one OSF MyChart account?

No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into OSF MyChart to access "Demographics" under the "Profile" menu.

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How do I sign up for e-mail or text message notifications to let me know when I have new information in OSF MyChart?

Log into OSF MyChart to access "Notifications" under the "Profile" menu. Text messages, e-mails, and mobile app notifications are all available.

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How is OSF MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, OSF MyChart uses the latest in industry-standard 128-bit SSL encryption technology with no caching to automatically encrypt your session with OSF MyChart. Unlike conventional e-mail, all OSF MyChart messaging is done while you are securely logged on to our website.

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I forgot my username or password. What should I do?

You may contact our OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325) to request a new, secure password, as well as receive assistance with your username. You may also use the "Forgot Username?" and "Forgot Password?" links on the login page to reset your username or password.

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I was logged out of OSF MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into OSF MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of OSF MyChart. We recommend that you log out of your OSF MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use OSF MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome or Internet Explorer). For mobile devices (tablets or phones), we recommend using our free app. Download on iOS or Android.

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